Panache Cruises Careers
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Careers at Panache Cruises

Panache Cruises is a fast-growing company with lots of career progression opportunities. We are relatively young at just 3 years old, however our leadership team have the combined experience of over 100 years.

Join the rapidly expanding Panache Cruises team today, vacancies below.

Recent Awards

  • Best Places to work in Travel Winner 2023
  • TTG - Best place to work Small Agency
  • Best Online Agency - Wave Awards 2023
  • Fast Growth 50 Index in the North of England 2023 - Winners

A message from James Cole

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Operations Manager

Nothing is too much trouble for us here at Panache Cruises. As the Operations manager you will ensure this is indeed the case every single day whether we are working with colleagues, customers or cruise line partners.

  • Location: Office, homeworking or hybrid.
  • Reporting to: Sales and Operations Director.
  • Salary: £27.5K
  • Commission / Company Bonus: 10% company bonus payable from year 2 subject to hitting personal and company objectives.
  • Hours: 40hrs

Requirements and Skills:

  • Resource and planning.
  • Review and manager the overall company customer experience strategy.
  • Manage customer escalations to ensure a fair and reasonable resolution in a timely manner.
  • Monitor and coach connoisseur performance to ensure customer journey is to company expectations.
  • Collate, review and act upon customer feedback via post call surveys and trust pilot reviews.
  • Assist with onboarding new recruits.
  • Assist with lead allocation and counting.

Must-have skills:

  • Previous Management experience.
  • Positive approach to problem-solving with a can-do attitude.
  • Excellent organisation & communication skills.
  • Innovative and creative with the ability to think outside of the box.
  • Customer focused with excellent attention to detail.
  • Be able to work under own initiative and as part of a team.

Company Benefits

  • Private Medical Insurance.
  • Staff Discounts and Concessions.
  • Enhanced Company Pension.
  • Free onsite parking.
  • Access to high street discounts.
  • Fam Trips.
  • 33 Days Annual Leave including Bank Holidays.
  • Holiday concession.

Please apply by submitting both your CV and portfolio of your work to [email protected].


Sales Manager

  • Location: Office.
  • Reporting to: Sales and Operations Director.
  • Salary Range: £32 - £40k.
  • Commission / Company Bonus: OTE £50k -£55k.
  • Hours: 40hrs, Shift pattern to include evenings and weekends

Role and Responsibilities:

  • Proactively develop, manage, motivate and support a team of Cruise Connoisseurs , to include but not limited to:
  • - Setting smart targets to ensure personal and company goals are achieved.
  • - Regular 1-2-1’s.
  • - Welfare support.
  • - Performance management.
  • Support the Sales and Operations Director with managing the overall company sales strategy to ensure we fulfil our promise in delivering world class service. This will include but not be limited to:
  • - Manage Contact Centre processes to support the customer journey.
  • - Manage a Sales through service strategy to ensure maximum profit is achieved.
  • Assist with recruiting and onboarding new Cruise Connoisseurs.
  • Ensure lead allocation is fast and efficiant in accordance with company strategy.
  • Be aware of the latest trends and product launches in the travel industry.
  • Attend industry enrichment events and overseas product experience trips.

Must-have skills:

  • Previous Management experience.
  • Positive approach to problem-solving with a can-do attitude.
  • Excellent organisation & communication skills.
  • Innovative and creative with the ability to think outside of the box.
  • Customer focused with excellent attention to detail.
  • Be able to work under own initiative and as part of a team.

Qualifications and Education Requirements

All applicants must have a minimum of 2 years’ experience selling luxury cruise products.

Preferred Skills

  • Enthusiastic individuals with a passion for the travel and cruise industry.
  • Positive approach to problem solving with a can-do attitude.
  • Excellent attention to detail.
  • A natural communicator with excellent verbal and written skills.
  • A solid understanding of basic mathematics.
  • Well-travelled individuals who have a good working knowledge of cruise destinations on all 7 continents.
  • Customer focused with a relentless approach to providing our customers with a world class pre and post booking experience.
  • An innovative and creative individual.
  • A flexible individual who can work in a small team.
  • Applicants who have a proven track record of selling luxury cruises.
  • Experience in managing a remote team.
  • Applicants who have a proven track record of managing a sales team.

Company Benefits

  • Private Medical Insurance.
  • Staff Discounts and Concessions.
  • Enhanced Company Pension.
  • Free onsite parking.
  • Access to high street discounts.
  • Fam Trips.
  • 33 Days Annual Leave including Bank Holidays.
  • Holiday concession.

Please apply by submitting both your CV and portfolio of your work to [email protected].


Cruise Connoisseur - Sales

Nothing is too much trouble here at Panache Cruises. Our Cruise Connoisseurs are at the centre of everything we do. To be a successful Cruise Connoisseur, you will enjoy looking after your customers from first enquiry to after their holiday and beyond. You will have excellent attention to detail and enjoy planning exciting and luxurious worldwide trips.

Roles & Responsibilities:

  • To build, nurture and grow an engaged database
  • To generate your own sales leads via social media channels
  • To convert company-generated leads following a tried and tested sales process
  • To provide the very best service levels to each and every customer

Qualifications & Education Requirements:

  • All applicants must have at least 2 years' experience selling luxury cruise products

Must-have skills:

  • Enthusiastic individuals with a passion for the travel and cruise industry
  • Positive approach to problem solving with a can-do attitude
  • A natural communicator with excellent verbal and written skills
  • A flexible individual who can work in a small team
  • A solid understanding of basic mathematics
  • Customer focused with a relentless approach to providing our customers with a world class pre and post booking experience
  • Proven track record of selling luxury cruises

Company Benefits

  • Private Medical Insurance
  • Enhanced Company Pension
  • Holiday Concession
  • 33 Days annual leave (to include BH’s)
  • Flexible working environment
  • Fam Trips
  • Free Onsite Parking
  • Access to high street discounts
  • Company Commission Scheme

Apply now by sending your CV and a covering email to [email protected].


Cruise Connoisseur - Apprenticeship

Nothing is too much trouble here at Panache Cruises. Our Cruise Connoisseurs are at the centre of everything we do. To be a successful Cruise Connoisseur, you will enjoy looking after your customers from first enquiry to after their holiday and beyond. You will have excellent attention to detail and enjoy planning exciting and luxurious worldwide trips.

Roles & Responsibilities:

  • To assist established Cruise Connoisseurs in warming up sales leads
  • To call company prospects generated through our digital marketing campaigns
  • To liaise with Cruise lines to collate information for customers
  • To load and send quotes to customers, and process bookings
  • Assist customers with making dinner reservations and booking excursions

Must-have skills:

  • Enthusiastic individuals with a passion for the travel and cruise industry
  • Positive approach to problem solving with a can-do attitude
  • A natural communicator with excellent verbal and written skills
  • A flexible individual who can work in a small team
  • A solid understanding of basic mathematics
  • Innovative and creative

Company Benefits

  • Private Medical Insurance
  • Enhanced Company Pension
  • Holiday Concession
  • 33 Days annual leave (to include BH’s)
  • Flexible working environment
  • Fam Trips
  • Free Onsite Parking
  • Access to high street discounts
  • Company Commission Scheme

Apply now by sending your CV and a covering email to [email protected].